FAQs
How can I contact AMARQI?
You can email us at info@amarqi.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays and sale seasons. We process orders Monday to Friday within 1-3 business days, shipped the next business day after processing. We do not ship on weekends.
How long will it take to receive my order?
Economy shipping typically takes 5-8 business days. Standard shipping is faster. Exact timeframes depend on your location and chosen shipping method at checkout.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site are in US Dollars. You may be liable for duties and taxes upon delivery, determined by your local customs office. These charges are your responsibility and will not be covered by us. We are not responsible for delays caused by customs. For further details, please contact your local customs office.
How do I return an item?
Please contact us at info@amarqi.com.
What if the item I received is defective, incorrect, or damaged?
Please contact us if you have received merchandise that is incorrect, missing, or defective. Include your order number and photographs of the item(s). We will do our best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment within 7-10 business days of receipt of the returned item or cancellation request. Please contact your bank or card issuer with questions about when the credit will be posted to your account.